Senior Vendor Growth & Success Manager

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships across the retail platform. You will develop data-driven plans, drive ROI, and collaborate with category managers, supply chain, and marketing to unblock blockers and deliver results.

You will mentor teammates, champion the Voice of the Customer, and optimize processes to improve vendor and customer experiences. This role emphasizes driving vendor satisfaction and growth.

Qualifications

• Experience managing strategic vendor relationships and driving ROI.
• Bachelor’s degree or higher and 4+ years in vendor or client-facing roles.
• Excellent written and verbal communication and data analysis skills.
• Proficient in Microsoft Excel and BI tools.

Responsibilities

• Manage strategic vendor relationships and develop long-term data-driven plans.
• Provide actionable recommendations to vendors that drive ROI and remove blockers.
• Collaborate across teams to deliver for vendors and stakeholders.
• Surface vendor feedback to inform leadership decisions.
• Lead promotional planning and catalog optimization initiatives.
• Mentor peers and contribute to team development.

Skills

Project management

Vendor management

Account management

Stakeholder management

Data analysis

Excel

Communication

Education

Bachelor's degree

Tools

Tableau

OBIEE

Business Objects

Cognos

MicroStrategy

Job description

Amazon is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships across the retail platform. You will develop data-driven plans, drive ROI, and collaborate with category managers, supply chain, and marketing to unblock blockers and deliver results.

You will mentor teammates, champion the Voice of the Customer, and optimize processes to improve vendor and customer experiences. This role emphasizes driving vendor satisfaction and growth.