Senior CSM: Data-Driven Vendor Growth

Amazon; New York (NY); On-site; USD 88,000 - 154,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager to drive vendor growth and optimize outcomes across multiple teams in New York, NY. You will develop data-driven plans, mentor teammates, and influence senior vendor contacts to deliver measurable results.

In this role you will manage strategic relationships, analyze performance data, and advocate for vendor needs while navigating ambiguity and delivering ROI for Amazon’s partners on the retail platform.

Qualifications

• Experience in vendor or client-facing account management.
• Data analysis of large datasets and interpretation of results.
• Proficient in Microsoft Excel and data tools.
• Experience managing relationships with senior stakeholders.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans.
• Provide actionable recommendations to vendors that drive ROI and clear blockers.
• Collaborate across teams to deliver for vendors and influence priorities.
• Organize feedback to reflect the Voice of the Customer in decisions.
• Optimize cross-team processes to improve efficiency and delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contribute to team development.

Skills

Project management

Bachelor's degree

Vendor management

Data analysis

Excel

Stakeholder management

Ambiguity handling

Communication skills

Time management

Education

Bachelor's degree

Tools

Tableau

OBIEE

Business Objects

Cognos

MicroStrategy

Job description

Amazon is seeking a Senior Customer Success Manager to drive vendor growth and optimize outcomes across multiple teams in New York, NY. You will develop data-driven plans, mentor teammates, and influence senior vendor contacts to deliver measurable results.

In this role you will manage strategic relationships, analyze performance data, and advocate for vendor needs while navigating ambiguity and delivering ROI for Amazon’s partners on the retail platform.