Senior Vendor Success & Growth Manager

Amazon; Austin (TX); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager to manage strategic vendor relationships for growth on the Amazon retail platform. You will own vendor outcomes, drive ROI through data-driven plans, and collaborate across teams to clear blockers and deliver results, while mentoring teammates and contributing to others’ development.

You will influence decisions impacting multiple teams and focus on vendor satisfaction, growth, and advocacy.

Qualifications

• Bachelor's degree or equivalent.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Excel and BI tools for use of data manipulation and interpretation
• Experience managing relationships with senior stakeholders
• Demonstrated ability to deliver independently in environments with some ambiguity
• Excellent professional written and verbal communication skills

Responsibilities

• Manage strategic vendor relationships and develop long‑term, data‑driven business plans that drive adoption of growth‑generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross‑team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Skills

Project management

Data analysis

Communication

Time management

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Excel

BI tools

Job description

Amazon is seeking a Senior Customer Success Manager to manage strategic vendor relationships for growth on the Amazon retail platform. You will own vendor outcomes, drive ROI through data-driven plans, and collaborate across teams to clear blockers and deliver results, while mentoring teammates and contributing to others’ development.

You will influence decisions impacting multiple teams and focus on vendor satisfaction, growth, and advocacy.