Senior Vendor Growth & Success Manager

Amazon Inc.; Arlington (VA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager in Arlington to own strategic vendor relationships on the retail platform, develop data-driven plans that generate ROI, and collaborate across teams to remove blockers and deliver results.

You will mentor teammates, influence country-level performance, and focus on driving vendor satisfaction by ensuring partners feel supported and empowered to grow their business with Amazon.

Qualifications

• Experience with strong project management and the ability to thrive in a fast-paced environment.
• Bachelor's degree or equivalent.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Proficient in Microsoft Excel.
• Experience managing relationships with senior stakeholders.
• Demonstrated ability to deliver independently in environments with some ambiguity.
• Excellent professional written and verbal communication skills.
• Time Management.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Skills

Project management

Data analysis

Excel

Stakeholder management

Communication

Time management

Vendor management

Education

Bachelor's degree or equivalent

Tools

Tableau

OBIEE

Business Objects

Cognos

MicroStrategy

Job description

Amazon is seeking a Senior Customer Success Manager in Arlington to own strategic vendor relationships on the retail platform, develop data-driven plans that generate ROI, and collaborate across teams to remove blockers and deliver results.

You will mentor teammates, influence country-level performance, and focus on driving vendor satisfaction by ensuring partners feel supported and empowered to grow their business with Amazon.