Strategic Customer Success Manager – Vendor Growth & ROI

Amazon Inc.; New York (NY); Hybrid; USD 88,000 - 154,000; Full time

Job summary

Amazon Vendor Services is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships on Amazon's retail platform, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

You’ll own vendor outcomes that impact multiple team goals, mentor teammates, and help grow vendor business with Amazon. Location options include Santa Monica, Seattle, Arlington, or New York.

Qualifications

• Bachelor's degree or equivalent.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Proficient in Microsoft Excel.
• Experience managing relationships with senior stakeholders.
• Demonstrated ability to deliver independently in environments with some ambiguity.
• Excellent professional written and verbal communication skills.
• Time Management.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer.
• Optimize cross-team processes that improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Project management

Data analysis

Stakeholder management

Communication

Time management

Independence

Education

Bachelor's degree or equivalent

Tools

Excel

Job description

Amazon Vendor Services is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships on Amazon's retail platform, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

You’ll own vendor outcomes that impact multiple team goals, mentor teammates, and help grow vendor business with Amazon. Location options include Santa Monica, Seattle, Arlington, or New York.