Senior Valet Operations & Guest Experience Lead

Parking Management Company

Saint Augustine (FL)

On-site

USD 75,000 - 105,000

Full time

2 days ago

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Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance through Bellevue U.

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company, LLC seeks a Senior Guest Service Manager to oversee valet operations across multiple locations, ensuring exceptional guest service, safety, and efficiency. You will lead staff, optimize workflows, maintain client relationships, and report to regional leadership to drive service quality and profitability.

Responsibilities include daily scheduling, payroll oversight, training, and ensuring policy compliance.

Qualifications

Education: High school diploma or GED; 5+ years of supervisory experience in parking, hospitality, or similar customer service field.
Valid driver’s license and reliable transportation required.
Background check clearance required.
Excellent guest service and communication skills are essential.

Responsibilities

Client relationship management: serve as primary contact, maintain obligations, foster trust with stakeholders.
Daily operational oversight: manage scheduling, staffing, site visits, and quality assurance.
Financial and administrative tasks: monitor revenue, payroll, expenses; assist with budgeting.
Team supervision and training: recruit, coach, and develop hourly associates; enforce policies.
Communication and reporting: provide regular progress updates to management and leaders.
Travel: site visits and potential launches; may use personal cell for coordination.