Senior Guest Experience & Valet Operations Leader

Parking Management Company; Greenville (SC); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401K plan

Paid time off

Paid training

Tuition assistance

Resumo da oferta

Parking Management Company (PMC) is seeking a Senior Guest Service Manager to lead valet operations across multiple sites, drive exceptional guest experiences, and manage staff performance. The role focuses on client relations, financial oversight, and maintaining safety standards while delivering high-touch hospitality.

The position emphasizes staff development, operational excellence, and strategic growth across locations, with travel required to oversee accounts and ensure service quality.

Qualificações

• High school diploma or GED required with 5+ years supervisory experience in parking, hospitality, or a related field.
• Leadership or business management training is beneficial.
• Must pass background check and maintain clean driving record.

Responsabilidades

• Client relationship management: serve as primary contact and foster partnerships.
• Daily operational oversight: scheduling, staffing, site visits, and quality assurance.
• Financial and administrative tasks: monitor revenue, payroll, and expenses with regional leadership.
• Team supervision and training: recruit, coach, and set performance expectations.
• Communication and reporting: provide updates and coordinate during emergencies.

Conhecimentos

Guest service

Leadership

Communication

Team supervision

Payroll management

Operational excellence

Customer service

Formação académica

High school diploma or GED

Ferramentas

Operational software

Descrição da oferta de emprego

Parking Management Company (PMC) is seeking a Senior Guest Service Manager to lead valet operations across multiple sites, drive exceptional guest experiences, and manage staff performance. The role focuses on client relations, financial oversight, and maintaining safety standards while delivering high-touch hospitality.

The position emphasizes staff development, operational excellence, and strategic growth across locations, with travel required to oversee accounts and ensure service quality.