Senior UX Researcher — Mixed Methods & Strategy

Salesforce; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

Salesforce seeks a Mixed Methods Researcher to translate complex user behavior and analytics into actionable design strategies within the UXCD team in Digital Success. You will bridge data, user insight, and creative execution across Salesforce’s Help Portal and Agentforce initiatives.

You will lead studies combining usability testing, field studies, and analytics, while guiding councils and collaborating with product managers and engineers to shape roadmaps and content strategy.

Qualifications

• 5-8 years of hands-on experience planning, conducting, and analyzing user research using mixed-methods in SaaS or digital products.
• Proficiency with qualitative UX techniques (usability testing, contextual inquiries, card sorts) alongside quantitative methods.
• Ability to frame complex business challenges into clear research questions and translate data into strategic narratives.
• Experience with research & collaboration tools (UserTesting, dScout, Google Analytics, Sprig/Qualtrics, Figma) and collaboration platforms (Slack, Google Workspace).
• Excellent communication and stakeholder management across design, product, and engineering teams in fast-paced environments.
• In-depth knowledge of inclusive design principles and ethical research practices.

Responsibilities

• Lead mixed-methods research studies across digital customer success platforms.
• Combine qualitative insights with quantitative metrics to deliver research narratives.
• Conduct competitive research and benchmark help experiences for actionable IA recommendations.
• Own UX Scorecard end-to-end to drive product quality, adoption, and investment decisions.
• Frame research hypotheses and synthesize data into actionable insights for design and roadmaps.
• Partner with UI/UX, Designers, PMs, and Engineers throughout the product lifecycle.
• Coordinate ResearchOps/DesignOps for recruitment, tooling, and governance.
• Advocate inclusive and accessible research practices across global user cohorts.
• Deliver executive-ready summaries, dashboards, and briefs for non-research stakeholders.
• Establish baseline UX metrics and track indicators across digital touchpoints.

Skills

Mixed methods

UX research

Quantitative analysis

Qualitative research

Stakeholder management

Cross-functional collaboration

Research tooling

Tools

UserTesting

dScout

Google Analytics

Sprig/Qualtrics

Figma

Job description

Salesforce seeks a Mixed Methods Researcher to translate complex user behavior and analytics into actionable design strategies within the UXCD team in Digital Success. You will bridge data, user insight, and creative execution across Salesforce’s Help Portal and Agentforce initiatives.

You will lead studies combining usability testing, field studies, and analytics, while guiding councils and collaborating with product managers and engineers to shape roadmaps and content strategy.