Senior Mixed-Methods UX Researcher

100 Salesforce, Inc.; San Francisco (CA); Sur place; USD 149 000 - 224 000; Plein temps

Résumé du poste

Salesforce is seeking a Mixed Methods Researcher to translate complex user behaviors and analytics into design strategies and product recommendations within the UXCD Insights team of Digital Success. You will bridge data, insight, and execution across product teams and engineering, delivering rigorous research that informs roadmaps and content strategy.

The role emphasizes end-to-end research, cross-functional collaboration, accessibility, and ethical practices, with a focus on helping customers

Qualifications

• 5-8 years of hands-on experience planning, conducting, and analyzing user research utilizing mixed-methods frameworks within B2B or B2C digital products, SaaS platforms, or agency environments.
• Proven mastery of qualitative UX techniques (usability testing, contextual inquiries, card sorts, etc.) alongside quantitative research methodologies (survey design, statistical sampling, etc.).
• Demonstrated ability to frame complex business challenges into clear research questions and translate disparate data sources into coherent, strategic narratives.
• Proficiency with research and creative tools (e.g., UserTesting, dScout, Google Analytics, Sprig/Qualtrics, Figma, etc.) and collaborative project management tools.
• Excellent communication, active listening, and stakeholder management skills with a track record of driving consensus across design, product, and engineering teams in fast-paced environments.
• In-depth knowledge of inclusive design principles and ethical research practices.

Responsabilités

• Lead mixed-methods research studies across digital customer success platforms.
• Collaborate with UI/UX designers, program managers, product managers, and engineers to ground decisions in user evidence.
• Synthesize datasets into high-impact, actionable insights guiding design decisions and roadmaps.
• Lead cross-market competitive research for help experiences and benchmark performance.
• Drive end-to-end Product Councils, from setup to live sessions, for ongoing customer feedback.
• Own the UX Scorecard as the source of truth for UX quality across Help Portal and Agentforce.

Connaissances

Mixed-methods research

Qualitative UX

Quantitative analytics

Stakeholder management

Outils

UserTesting

dScout

Google Analytics

Sprig/Qualtrics

Figma

Description du poste

Salesforce is seeking a Mixed Methods Researcher to translate complex user behaviors and analytics into design strategies and product recommendations within the UXCD Insights team of Digital Success. You will bridge data, insight, and execution across product teams and engineering, delivering rigorous research that informs roadmaps and content strategy.

The role emphasizes end-to-end research, cross-functional collaboration, accessibility, and ethical practices, with a focus on helping customers