Senior UX Researcher — Mixed Methods & Insights

salesforce.com, inc.

Seattle (WA)

On-site

USD 149,000 - 224,000

Full time

4 days ago

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Job summary

Salesforce is seeking a Mixed Methods Researcher to translate complex user behaviors and analytics into actionable design strategies within the UXCD team of Digital Success. You will bridge data, user insight, and creative execution across products and help portals to inform roadmaps.

The role emphasizes qualitative depth and quantitative rigor, partnering with product managers, designers, and engineers to ensure accessible, impactful experiences for customers using Help Portal and Agentforce

Qualifications

Experience planning, conducting, and analyzing user research using mixed-methods in digital products.
Proficiency with qualitative UX techniques and quantitative survey/telemetry methods.
Ability to translate data into strategic narratives for product roadmaps and content strategy.

Responsibilities

Lead mixed-methods research studies across digital customer success platforms.
Collaborate with UI/UX designers, PMs, and engineering to ground experiences in user evidence.
Own UX scorecard reporting and drive improvements in product quality and adoption.
Synthesize insights to influence design decisions, roadmaps, and content strategy.
Ensure research governance, ethics, and inclusive design practices across studies.