Senior UX Researcher: Mixed Methods & Insights

salesforce.com, inc.

San Francisco (CA)

On-site

USD 149,000 - 224,000

Full time

3 days ago

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Job summary

Salesforce is seeking a Mixed Methods Researcher to translate complex user behaviors and analytics into actionable design strategies and product recommendations within the UXCD Insights team, part of Digital Success.

You will partner with UI/UX designers, program managers, product managers, and engineers to ensure digital customer experiences are evidence-driven, accessible, and impactful across Help Portal and Agentforce, delivering executive-ready summaries and measurable outcomes.

Qualifications

5-8 years of hands-on experience planning, conducting, and analyzing user research utilizing mixed-methods frameworks within B2B or B2C digital products, SaaS platforms, or agency environments.
Proven mastery of qualitative UX techniques alongside quantitative research methodologies.

Responsibilities

Lead, plan, and execute mixed-methods research studies across digital customer success platforms, combining qualitative insights with quantitative metrics.
Collaborate with UI/UX designers, program managers, creative strategists, product managers, and engineering teams to root digital experiences in user evidence.