Senior UX Researcher - Mixed Methods & Insights

Salesforce, Inc.; Washington (IL); On-site; USD 149,000 - 224,000; Full time

Job summary

Salesforce, Inc. is seeking a Mixed Methods Senior UX Researcher to translate complex user behaviors into actionable design strategies within the Digital Success team.

You will bridge data, user insight, and design execution across multiple city offices, including San Francisco, Chicago, New York, and Seattle. You will design studies combining qualitative depth with quantitative rigor, partnering with PMs, designers, and engineers, to inform product roadmaps and content strategy while

Qualifications

• 5-8 years of hands-on user research in digital products or SaaS.
• Mastery of qualitative UX techniques and quantitative methods.
• Ability to translate data into strategic design narratives.
• Proficiency with research tools and collaboration platforms.

Responsibilities

• Design and execute end-to-end mixed-methods research across products.
• Lead competitive research and benchmarking across help experiences.
• Foster partnerships between Product Managers and customer councils.
• Own UX Scorecard insights and drive adoption decisions.
• Synthesize findings into executive-ready summaries and roadmaps.

Skills

Mixed methods

Qualitative UX

Quantitative research

Cross-functional collaboration

Accessibility & ethics

ResearchOps

Executive storytelling

Tools

UserTesting

dScout

Google Analytics

Sprig/Qualtrics

Figma

Job description

Salesforce, Inc. is seeking a Mixed Methods Senior UX Researcher to translate complex user behaviors into actionable design strategies within the Digital Success team.

You will bridge data, user insight, and design execution across multiple city offices, including San Francisco, Chicago, New York, and Seattle. You will design studies combining qualitative depth with quantitative rigor, partnering with PMs, designers, and engineers, to inform product roadmaps and content strategy while