Senior UX Designer - Figma for Call Center UX
Cloud Analytics Technologies, LLC
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Job summary
Cloud Analytics Technologies, LLC is seeking an experienced UX Designer with deep expertise in Figma to craft intuitive interfaces for call center applications and customer service platforms. The role requires 9+ years of UX/UI design experience, strong user research skills, and a passion for accessibility and design systems.
You will collaborate with product managers, developers, and stakeholders to translate business needs into user-friendly designs, and you will lead exploration from research
Qualifications
- 9+ years of UX/UI design experience.
- Hands-on experience with Figma.
- Designing UX for call center applications and customer service platforms.
- Expertise in user research, wireframing, prototyping, and usability testing.
- Experience creating user flows, journey maps, and interactive prototypes.
- Strong understanding of UX principles, design systems, and accessibility.
- Experience collaborating with product managers, developers, and business stakeholders.
- Ability to translate business requirements into user-friendly designs.
Responsibilities
- Design intuitive and user-friendly interfaces for call center applications.
- Develop wireframes, prototypes, and high-fidelity designs in Figma.
- Conduct user research and usability testing.
- Collaborate with cross-functional teams to deliver UX solutions.
- Improve customer and agent experience through user-centered design.
Skills
Tools
Job description
Cloud Analytics Technologies, LLC is seeking an experienced UX Designer with deep expertise in Figma to craft intuitive interfaces for call center applications and customer service platforms. The role requires 9+ years of UX/UI design experience, strong user research skills, and a passion for accessibility and design systems.
You will collaborate with product managers, developers, and stakeholders to translate business needs into user-friendly designs, and you will lead exploration from research
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