Senior UX Designer: Figma for Call Center CX

Artifintech; Weehawken (NJ); On-site; USD 100,000 - 180,000; Full time

Job summary

Artifintech is seeking an experienced UX Designer with strong Figma expertise for call center applications and customer service platforms. You will lead user research, wireframing, prototyping, and usability testing to deliver user-centered solutions.

Collaboration with product and engineering teams is essential to translate business needs into intuitive interfaces. Ideal candidates have 9+ years of UX/UI experience, a solid portfolio of call center design work, and a deep understanding of

Qualifications

• 9+ years of overall experience in UX/UI design.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Ability to design for call center applications and customer service platforms.
• Strong collaboration with product managers, developers, and stakeholders.

Responsibilities

• Design intuitive interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs using Figma.
• Conduct user research and usability testing to inform decisions.
• Collaborate with cross-functional teams to deliver UX solutions.
• Improve agent and customer experience through user-centered design.

Skills

UX design

User research

Wireframing

Prototyping

Usability testing

Tools

Figma

Job description

Artifintech is seeking an experienced UX Designer with strong Figma expertise for call center applications and customer service platforms. You will lead user research, wireframing, prototyping, and usability testing to deliver user-centered solutions.

Collaboration with product and engineering teams is essential to translate business needs into intuitive interfaces. Ideal candidates have 9+ years of UX/UI experience, a solid portfolio of call center design work, and a deep understanding of