UX Designer

Robotics Technologies LLC; Weehawken (NJ); On-site; USD 110,000 - 170,000; Full time

Job summary

Robotics Technologies LLC seeks an experienced UX Designer with strong Figma skills to craft user-friendly call center and customer service interfaces. You will conduct research, design flows, wireframes, and high-fidelity prototypes, collaborating closely with product and engineering teams.

The role emphasizes translating business requirements into intuitive experiences and improving agent and customer satisfaction through evidence-based design decisions.

Qualifications

• 9+ years of hands-on UX/UI design experience.
• Strong expertise in Figma and modern UX practices.
• Experience designing UX for call center applications and customer service platforms.
• Proficient in user research, wireframing, prototyping, and usability testing.

Responsibilities

• Design intuitive interfaces for call center apps and customer service platforms.
• Create wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing to validate concepts.
• Collaborate with product managers, developers, and stakeholders to deliver UX solutions.
• Improve agent and customer experiences through user-centered design.

Skills

UX design

User research

Wireframing

Prototyping

Usability testing

Information architecture

Design systems

Collaboration

Tools

Figma

Job description

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

We are seeking an experienced UX Designer with strong expertise in Figma and user experience design for call center applications and customer service platforms.

Required Skills and Experience

• 9+ years of overall experience in UX/UI design.
• Strong hands-on experience with Figma.
• Experience designing user experiences for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Experience creating user flows, journey maps, and interactive prototypes.
• Strong understanding of UX principles, design systems, and accessibility.
• Experience collaborating with product managers, developers, and business stakeholders.
• Ability to translate business requirements into user-friendly designs.

Key Responsibilities

• Design intuitive and user-friendly interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs using Figma.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams to deliver effective UX solutions.
• Improve customer and agent experience through user-centered design.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.