Senior UX Designer — Figma Expert for Call Center UX

Ethereum Technologies; Weehawken (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Ethereum Technologies is seeking an experienced UX Designer with deep Figma skills to craft user-centered interfaces for call center and customer service platforms. You will conduct user research, build wireframes and interactive prototypes, and collaborate with product and engineering to deliver effective UX solutions.

The role emphasizes strong usability testing, design systems, and accessibility to optimize agent and customer experiences. A senior-level background is required.

Qualifications

• 9+ years of UX/UI design experience.
• Proficient with Figma and design systems.
• Experience designing for call center/customer service platforms.
• Skilled in research, wireframes, prototypes, and usability testing.
• Ability to translate business needs into user-friendly designs.

Responsibilities

• Design intuitive interfaces for call center apps.
• Create wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing.
• Collaborate with product, engineering, and stakeholders.
• Enhance agent and customer experience with user-centered design.

Skills

UX design

Figma proficiency

Call center UX

User research

Prototyping

Wireframing

Usability testing

User journeys

Design systems

Tools

Figma

Job description

Ethereum Technologies is seeking an experienced UX Designer with deep Figma skills to craft user-centered interfaces for call center and customer service platforms. You will conduct user research, build wireframes and interactive prototypes, and collaborate with product and engineering to deliver effective UX solutions.

The role emphasizes strong usability testing, design systems, and accessibility to optimize agent and customer experiences. A senior-level background is required.