Senior UX Designer for Call Center & Service Platforms

Robotics Technologies LLC

Weehawken (NJ)

On-site

USD 110,000 - 170,000

Full time

1 hour ago

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Job summary

Robotics Technologies LLC seeks an experienced UX Designer with strong Figma skills to craft user-friendly call center and customer service interfaces. You will conduct research, design flows, wireframes, and high-fidelity prototypes, collaborating closely with product and engineering teams.

The role emphasizes translating business requirements into intuitive experiences and improving agent and customer satisfaction through evidence-based design decisions.

Qualifications

9+ years of hands-on UX/UI design experience.
Strong expertise in Figma and modern UX practices.
Experience designing UX for call center applications and customer service platforms.
Proficient in user research, wireframing, prototyping, and usability testing.

Responsibilities

Design intuitive interfaces for call center apps and customer service platforms.
Create wireframes, prototypes, and high-fidelity designs in Figma.
Conduct user research and usability testing to validate concepts.
Collaborate with product managers, developers, and stakeholders to deliver UX solutions.
Improve agent and customer experiences through user-centered design.

Skills

UX design

User research

Wireframing

Prototyping

Usability testing

Information architecture

Design systems

Collaboration

Tools

Figma

Job description

The role emphasizes translating business requirements into intuitive experiences and improving agent and customer satisfaction through evidence-based design decisions.

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