UX Designer

Valiant Technologies LLC; Weehawken (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced UX Designer to craft intuitive interfaces for call center applications and customer service platforms. The role emphasizes hands-on Figma work, user research, and iterative testing to deliver effective UX solutions.

You will collaborate with product, engineering, and business teams to translate business needs into user-friendly designs while improving agent and customer experiences.

Qualifications

• Minimum 9+ years in UX/UI design or equivalent.
• Strong hands-on experience with Figma.
• Experience designing UX for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.

Responsibilities

• Design intuitive interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing.
• Collaborate with product managers, developers and stakeholders.
• Improve agent and customer experience through user-centered design.

Skills

UX/UI design

User research

Wireframing

Prototyping

Usability testing

Interaction design

Information architecture

Tools

Figma

Job description

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

We are seeking an experienced UX Designer with strong expertise in Figma and user experience design for call center applications and customer service platforms.

Required Skills and Experience

• 9+ years of overall experience in UX/UI design.
• Strong hands-on experience with Figma.
• Experience designing user experiences for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Experience creating user flows, journey maps, and interactive prototypes.
• Strong understanding of UX principles, design systems, and accessibility.
• Experience collaborating with product managers, developers, and business stakeholders.
• Ability to translate business requirements into user-friendly designs.

Key Responsibilities

• Design intuitive and user-friendly interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs using Figma.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams to deliver effective UX solutions.
• Improve customer and agent experience through user-centered design.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.