UX Designer

Cloud Analytics Technologies, LLC; Weehawken (NJ); Presencial; USD 110.000 - 170.000; Jornada completa

Descripción de la vacante

Cloud Analytics Technologies, LLC is seeking an experienced UX Designer with deep expertise in Figma to craft intuitive interfaces for call center applications and customer service platforms. The role requires 9+ years of UX/UI design experience, strong user research skills, and a passion for accessibility and design systems.

You will collaborate with product managers, developers, and stakeholders to translate business needs into user-friendly designs, and you will lead exploration from research

Formación

• 9+ years of UX/UI design experience.
• Hands-on experience with Figma.
• Designing UX for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Experience creating user flows, journey maps, and interactive prototypes.
• Strong understanding of UX principles, design systems, and accessibility.
• Experience collaborating with product managers, developers, and business stakeholders.
• Ability to translate business requirements into user-friendly designs.

Responsabilidades

• Design intuitive and user-friendly interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams to deliver UX solutions.
• Improve customer and agent experience through user-centered design.

Conocimientos

UX design

Figma

User research

Wireframing

Prototyping

Usability testing

User flows

Journey maps

Interactive prototypes

Design systems

Accessibility

Cross-functional collaboration

Requirements translation

Herramientas

Figma

Descripción del empleo

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-4 EAD, Other

Job Description:

We are seeking an experienced UX Designer with strong expertise in Figma and user experience design for call center applications and customer service platforms.

Required Skills and Experience

• 9+ years of overall experience in UX/UI design.
• Strong hands‑on experience with Figma.
• Experience designing user experiences for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.
• Experience creating user flows, journey maps, and interactive prototypes.
• Strong understanding of UX principles, design systems, and accessibility.
• Experience collaborating with product managers, developers, and business stakeholders.
• Ability to translate business requirements into user-friendly designs.

Key Responsibilities

• Design intuitive and user-friendly interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs using Figma.
• Conduct user research and usability testing.
• Collaborate with cross-functional teams to deliver effective UX solutions.
• Improve customer and agent experience through user-centered design.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.