Senior UX Designer — Call Center & Customer Apps (Figma)

Valiant Technologies LLC; Weehawken (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced UX Designer to craft intuitive interfaces for call center applications and customer service platforms. The role emphasizes hands-on Figma work, user research, and iterative testing to deliver effective UX solutions.

You will collaborate with product, engineering, and business teams to translate business needs into user-friendly designs while improving agent and customer experiences.

Qualifications

• Minimum 9+ years in UX/UI design or equivalent.
• Strong hands-on experience with Figma.
• Experience designing UX for call center applications and customer service platforms.
• Expertise in user research, wireframing, prototyping, and usability testing.

Responsibilities

• Design intuitive interfaces for call center applications.
• Develop wireframes, prototypes, and high-fidelity designs in Figma.
• Conduct user research and usability testing.
• Collaborate with product managers, developers and stakeholders.
• Improve agent and customer experience through user-centered design.

Skills

UX/UI design

User research

Wireframing

Prototyping

Usability testing

Interaction design

Information architecture

Tools

Figma

Job description

Valiant Technologies LLC is seeking an experienced UX Designer to craft intuitive interfaces for call center applications and customer service platforms. The role emphasizes hands-on Figma work, user research, and iterative testing to deliver effective UX solutions.

You will collaborate with product, engineering, and business teams to translate business needs into user-friendly designs while improving agent and customer experiences.