Senior Underwriting Lead — Remote

Manulife; New Jersey; Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife in the United States is seeking a Senior Underwriting Consultant to evaluate high-impact applications, analyze decisions, and guide junior colleagues. This role emphasizes independence and policy adherence, with responsibility for the most complex cases.

Based in a remote setup serving continental US, the position offers opportunities to mentor, train, audit, and contribute to risk assessment initiatives while maintaining strong relationships with internal teams.

Qualifications

• College graduate or business equivalent.
• Preferably 7+ years of underwriting experience.
• Strong knowledge of underwriting function; Sound knowledge of John Hancock's various businesses.
• Strong knowledge of referral areas.
• Strong organizational, communication and interpersonal skills.
• Strong analytical skills; ability to define, research and resolve problems.
• Excellent ability to create and maintain customer relationships.
• Ability to prioritize and work effectively under deadlines balancing published service times with an appropriate customer focus.
• Strong ability to comprehend, retain and apply current technical information to daily work issues.
• Strong knowledge of company plans, riders, benefits and illustrations.
• Strong knowledge of medical science, technology and terminology and their impact on morbidity.

Responsibilities

• Identify and provide solutions to work related problems and issues (i.e. Work flow, systems).
• Negotiate and manage time and resources to meet deadlines and service times.
• Provide training and act as an information resource for more junior underwriters.
• May process all aspects of auditing, formal appeal reviews and contestable claim review.
• Audit applications underwritten to ensure underwriting decisions, correspondence and administrative processing have been followed in accordance with established guidelines and policies.
• Audit medical record summaries to ensure documentation is in accordance with our established guidelines.
• Assist management with various research projects pertaining to risk assessment.
• Process formal underwriting appeals and complaints.
• Review underwriting fraud referrals for appropriateness and assist management with book of business reviews.
• Review contestable claims for potential misrepresentation during underwriting.
• Maintain good relationships within a self-directed team environment.
• Project a professional image and serve as an example to junior staff.
• Manage all aspects of underwriting process for most complex cases.
• Serve as a subject matter expert for more junior colleagues and management.
• Process formal underwriting appeals and complaints.
• Manage underwriting fraud referrals for appropriateness and assist management with book of business reviews.
• Assist management with staff training and consults.

Skills

Underwriting expertise

Risk analysis

Communication skills

Interpersonal skills

Training and mentorship

Education

Bachelor's degree or equivalent

Job description

Manulife in the United States is seeking a Senior Underwriting Consultant to evaluate high-impact applications, analyze decisions, and guide junior colleagues. This role emphasizes independence and policy adherence, with responsibility for the most complex cases.

Based in a remote setup serving continental US, the position offers opportunities to mentor, train, audit, and contribute to risk assessment initiatives while maintaining strong relationships with internal teams.