Senior Underwriting Specialist - Remote Lead & Mentor

Manulife; New York (NY); Hybrid; USD 92,000 - 160,000; Full time

Job summary

Manulife is seeking a Senior Underwriting Consultant to evaluate high-impact applications and guide junior colleagues. The role is remote, across the continental US, with strong emphasis on policy adherence and independent work.

Responsibilities include auditing, training, and handling complex cases while maintaining professional relationships and delivering high-quality underwriting decisions.

Qualifications

• College graduate or business equivalent.
• Strong knowledge of underwriting function; John Hancock businesses.
• Ability to prioritize and manage deadlines with service times.
• Strong analytical skills to research and resolve issues.
• Ability to build and maintain customer relationships.

Responsibilities

• Identify and resolve workflow and system issues within underwriting.
• Negotiate and manage time and resources to meet deadlines.
• Provide training and guidance to junior underwriters.
• Audit underwriting decisions and associated processing.
• Review medical records for guideline compliance.
• Assist management with research projects on risk assessment.
• Process underwriting appeals and complaints.
• Review fraud referrals for appropriateness and contribute to book reviews.
• Maintain professional relations within a self-directed team.

Skills

Communication skills

Analytical skills

Organizational skills

Interpersonal skills

Ability to work under deadlines

Underwriting knowledge

Mentoring junior staff

Education

College degree or equivalent

Job description

Manulife is seeking a Senior Underwriting Consultant to evaluate high-impact applications and guide junior colleagues. The role is remote, across the continental US, with strong emphasis on policy adherence and independent work.

Responsibilities include auditing, training, and handling complex cases while maintaining professional relationships and delivering high-quality underwriting decisions.