Senior UCC Engineer — Webex Calling Migrations Lead

ECLARO; Whitemarsh Township (Montgomery County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Senior Unified Communications Engineer to lead migrations to Cisco Webex Calling across multiple sites, guiding requirements, planning, and cutovers. You will partner with IT teams, stakeholders, providers, and Cisco resources to ensure successful cloud transitions and ongoing UC optimization.

The role emphasizes hands-on Webex Calling experience, strong troubleshooting, and the ability to communicate complex concepts to technical and business audiences.

Qualifications

• Strong Cisco Unified Communications / Collaboration background.
• Hands-on Cisco Webex Calling experience.
• Experience migrating legacy telephony environments to cloud calling.
• Experience supporting enterprise UC environments.
• Understanding of PSTN, number porting, carriers, dial plans, calling configuration, and migration processes.
• Strong troubleshooting and operational support capabilities.
• Ability to independently manage UC migration activities from requirements through production cutover.
• Strong communication skills with both technical and non-technical stakeholders.

Responsibilities

• Lead migrations from legacy phone systems to Cisco Webex Calling.
• Gather technical and business requirements from Client profit centers and internal stakeholders.
• Plan and execute end-to-end Webex Calling migrations.
• Coordinate telephone number porting and carrier / provider activities.
• Support migration scheduling, implementation, validation, and post-cutover activities.
• Conduct demonstrations and explain the capabilities and business value of Cisco / Webex solutions.
• Provide ongoing administration and engineering support for the UC environment.
• Troubleshoot calling, configuration, connectivity, and user issues.
• Open and manage Cisco TAC cases as necessary.
• Assist with Webex Contact Center and related Cisco collaboration technologies.
• Partner with internal Client teams, Client, Cisco, telecommunications providers, and other vendors.
• Participate in occasional after-hours migrations and production cutovers.
• Help transition the environment toward a steady-state support / managed services model following the migration program.

Skills

Cisco UC / Collaboration

Cisco Webex Calling

Cloud Telephony Migration

Enterprise UC Environments

PSTN & Porting

Troubleshooting & Support

Migration Planning & Cutover

Stakeholder Communication

CUCM

Webex Contact Center

Tools

CUCM

Webex Contact Center

Job description

ECLARO is seeking a Senior Unified Communications Engineer to lead migrations to Cisco Webex Calling across multiple sites, guiding requirements, planning, and cutovers. You will partner with IT teams, stakeholders, providers, and Cisco resources to ensure successful cloud transitions and ongoing UC optimization.

The role emphasizes hands-on Webex Calling experience, strong troubleshooting, and the ability to communicate complex concepts to technical and business audiences.