Senior UCC Engineer - Webex Calling

ECLARO; Whitemarsh Township (Montgomery County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking a Senior Unified Communications Engineer to lead migrations to Cisco Webex Calling across multiple sites, guiding requirements, planning, and cutovers. You will partner with IT teams, stakeholders, providers, and Cisco resources to ensure successful cloud transitions and ongoing UC optimization.

The role emphasizes hands-on Webex Calling experience, strong troubleshooting, and the ability to communicate complex concepts to technical and business audiences.

Qualifications

• Strong Cisco Unified Communications / Collaboration background.
• Hands-on Cisco Webex Calling experience.
• Experience migrating legacy telephony environments to cloud calling.
• Experience supporting enterprise UC environments.
• Understanding of PSTN, number porting, carriers, dial plans, calling configuration, and migration processes.
• Strong troubleshooting and operational support capabilities.
• Ability to independently manage UC migration activities from requirements through production cutover.
• Strong communication skills with both technical and non-technical stakeholders.

Responsibilities

• Lead migrations from legacy phone systems to Cisco Webex Calling.
• Gather technical and business requirements from Client profit centers and internal stakeholders.
• Plan and execute end-to-end Webex Calling migrations.
• Coordinate telephone number porting and carrier / provider activities.
• Support migration scheduling, implementation, validation, and post-cutover activities.
• Conduct demonstrations and explain the capabilities and business value of Cisco / Webex solutions.
• Provide ongoing administration and engineering support for the UC environment.
• Troubleshoot calling, configuration, connectivity, and user issues.
• Open and manage Cisco TAC cases as necessary.
• Assist with Webex Contact Center and related Cisco collaboration technologies.
• Partner with internal Client teams, Client, Cisco, telecommunications providers, and other vendors.
• Participate in occasional after-hours migrations and production cutovers.
• Help transition the environment toward a steady-state support / managed services model following the migration program.

Skills

Cisco UC / Collaboration

Cisco Webex Calling

Cloud Telephony Migration

Enterprise UC Environments

PSTN & Porting

Troubleshooting & Support

Migration Planning & Cutover

Stakeholder Communication

CUCM

Webex Contact Center

Tools

CUCM

Webex Contact Center

Job description

Job Number: 26-01393 Use your skills where innovative technology solutions begin. ECLARO is looking for a

Lafayette Hills, PA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Job Number: 26-01393 Use your skills where innovative technology solutions begin. ECLARO is looking for a Senior UCC Engineer - Webex Calling for our client in Lafayette Hills, PA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview

• Seeking a Senior Unified Communications Engineer to support the organization's ongoing migration from legacy telephony platforms to Cisco Webex Calling.
• This individual will serve as a Hands-on UC Technical Lead supporting cloud calling migrations across locations nationwide.
• The role will work directly with internal IT teams, business stakeholders, telecommunications providers, and Cisco / Client resources to gather requirements, plan migrations, coordinate number porting, execute cutovers, and provide ongoing UC support.
• The ideal consultant has strong hands-on Cisco Unified Communications experience with practical experience migrating organizations to Cisco Webex Calling.
• This position does not require an AI Architect or AI Developer; however, the engineer should understand current Cisco AI capabilities and be comfortable discussing AI concepts and potential use cases with technical and business stakeholders.
• The ideal consultant is a Senior Hands-on UC Engineer rather than a pure architect.
• Company needs someone capable of independently executing Webex Calling migrations and supporting the environment while also being comfortable interacting with business leaders.
• Deep AI implementation expertise is not required.
• The successful consultant should instead have enough exposure to Cisco's AI strategy and capabilities to discuss AI agents, assistants, LLMs, machine learning, and potential voice / contact-center use cases credibly with stakeholders.

Responsibilities

• Lead migrations from legacy phone systems to Cisco Webex Calling.
• Gather technical and business requirements from Client profit centers and internal stakeholders.
• Plan and execute end-to-end Webex Calling migrations.
• Coordinate telephone number porting and carrier / provider activities.
• Support migration scheduling, implementation, validation, and post-cutover activities.
• Conduct demonstrations and explain the capabilities and business value of Cisco / Webex solutions.
• Provide ongoing administration and engineering support for the UC environment.
• Troubleshoot calling, configuration, connectivity, and user issues.
• Open and manage Cisco TAC cases as necessary.
• Assist with Webex Contact Center and related Cisco collaboration technologies.
• Partner with internal Client teams, Client, Cisco, telecommunications providers, and other vendors.
• Participate in occasional after-hours migrations and production cutovers.
• Help transition the environment toward a steady-state support / managed services model following the migration program.

Required Skills

• Strong Cisco Unified Communications / Collaboration background.
• Hands-on Cisco Webex Calling experience.
• Experience migrating legacy telephony environments to cloud calling.
• Experience supporting enterprise UC environments.
• Understanding of PSTN, number porting, carriers, dial plans, calling configuration, and migration processes.
• Strong troubleshooting and operational support capabilities.
• Ability to independently manage UC migration activities from requirements through production cutover.
• Strong communication skills with both technical and non-technical stakeholders.

Preferred Experience

• Webex Contact Center experience.
• Cisco Unified Communications Manager (CUCM) experience.
• Experience supporting geographically distributed or multi-site organizations.
• Experience with large-scale Webex Calling deployments.
• Familiarity with Cisco AI capabilities for collaboration, voice, contact center, AI assistants, and AI agents.
• General understanding of AI concepts including LLMs, machine learning, AI agents, and practical enterprise AI use cases.
• Cisco collaboration certifications such as CCNP Collaboration or CCIE Collaboration are beneficial but not required.

If hired, you will enjoy the following ECLARO Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.