Senior Unified Communications Engineer - Remote

Miratech

Houston (TX)

Remote

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Remote work

Relentless Performance culture

Job summary

Miratech in Houston seeks a Senior UC Engineer to join the Global Unified Communications Engineering team, supporting Cisco Webex Calling, Webex Contact Center, voice recording, and SIP trunking across the Americas. You will be the incident lead and coordinate with Cisco, telecom carriers, and other vendors to keep platforms reliable, secure, and compliant.

The role requires 10+ years in UC engineering, strong Webex/Cisco expertise, and familiarity with Splunk observability.

Qualifications

10+ years of Unified Communications engineering/support experience.
Hands-on experience with Cisco Webex Control Hub administration.
Strong knowledge of Webex Calling and Webex Contact Center architecture.
Familiarity with voice recording functionality and platforms.
Knowledge of network connectivity fundamentals as they relate to UC services.
Basic knowledge of network routing and bandwidth management.
Experience with UC observability and monitoring practices.
Experience with Splunk logging for UC platform monitoring.
Experience with CDR (Call Detail Record) management and analysis.
Experience with SIP Trunking and Telecom Service Provider coordination.
Experience with incident management and vendor escalation processes.

Responsibilities

Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
Manage and support Voice Recording platforms and ensure compliance with recording requirements.
Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
Manage relationships and technical coordination with Telecom Service Providers.
Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
Lead incident management for UC platform issues, including triage, escalation, and resolution.
Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
Support Red Sky (E911) emergency calling services and compliance requirements.
Support Microsoft Teams Meetings and related collaboration services.
Monitor UC platform health using observability and logging tools (Splunk).
Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.