Senior Unified Communications Engineer - Remote

Miratech; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Remote work option

Relocation program

Job summary

Miratech is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and related services.

You will partner with Cisco, carriers, and vendors to keep platforms reliable and compliant. The role requires 10+ years in UC engineering, strong Webex expertise, and experience with incident management, observability, and CDR analysis.

Qualifications

• 10+ years in Unified Communications engineering/support.
• Hands-on Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling & Webex Contact Center architecture.
• Experience with voice recording platforms.
• Knowledge of network connectivity fundamentals related to UC services.
• Basic routing and bandwidth management knowledge.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC.
• Experience with CDR management and analysis.
• Experience with SIP Trunking and Telecom Provider coordination.
• Experience with incident management and vendor escalation processes.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Coordinate relationships with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity.
• Lead incident management for UC platform issues, including triage and escalation.
• Own vendor escalation processes for Cisco and UC vendors.
• Coordinate with business units on UC service requirements and incidents.
• Support Red Sky emergency calling services and Microsoft Teams Meetings.
• Monitor UC platform health using observability tooling (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting and compliance.
• Extend documentation and knowledge-sharing to improve onboarding.

Skills

UC engineering

Incident management

Vendor escalation

Splunk observability

CDR management

SIP Trunking

Cisco Webex Calling

Webex Contact Center

Tools

Cisco Webex Control Hub

IPC Connexus

Splunk

Job description

Miratech is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team. You will design, deliver, and operate enterprise UC platforms across the Americas, focusing on Cisco Webex Calling, Webex Contact Center, and related services.

You will partner with Cisco, carriers, and vendors to keep platforms reliable and compliant. The role requires 10+ years in UC engineering, strong Webex expertise, and experience with incident management, observability, and CDR analysis.