Senior Unified Communications Engineer — Remote

Miratech; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay & Benefits

Work From Anywhere Culture

Growth Opportunities

Global Impact

Welcoming Multicultural Environment

Social Sustainability Values

Job summary

Miratech in the United States is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team, supporting Cisco Webex Calling, Webex Contact Center, and related UC services across the Americas.

The successful candidate will lead incident management, vendor escalation with Cisco and telecom carriers, monitor platform health with Splunk, and collaborate with business units to meet changing UC requirements and compliance needs.

Qualifications

• 10+ years in Unified Communications engineering/support roles.
• Hands-on experience with Cisco Webex Control Hub administration.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Familiarity with voice recording functionality and platforms.
• Knowledge of network connectivity fundamentals as they relate to UC services.
• Basic knowledge of network routing and bandwidth management.
• Experience with UC observability and monitoring practices.
• Experience with Splunk logging for UC platform monitoring.
• Experience with CDR management and analysis.
• Experience with SIP Trunking and Telecom Service Provider coordination.
• Experience with incident management and vendor escalation processes.

Responsibilities

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production.
• Manage and support Voice Recording platforms and ensure compliance with recording requirements.
• Support Trading Turret systems (IPC Connexus) for trading floor voice communications.
• Manage relationships and technical coordination with Telecom Service Providers.
• Configure, support, and troubleshoot SIP Trunking connectivity across the environment.
• Lead incident management for UC platform issues, including triage, escalation, and resolution.
• Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors.
• Coordinate with business units and stakeholders on UC service requirements, changes, and incidents.
• Support Red Sky (E911) emergency calling services and compliance requirements.
• Support Microsoft Teams Meetings and related collaboration services.
• Monitor UC platform health using observability and logging tools (Splunk).
• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance.
• Demonstrate flexibility to work weekends and off-hours as needed to support planned engineering changes, maintenance windows, and critical deployments.
• Continuously enhance documentation quality and drive knowledge-sharing practices across the team to reduce tribal knowledge and improve onboarding.

Skills

10+ years UC engineering

Cisco Webex Control Hub

Webex Calling

Webex Contact Center

Voice recording platforms

SIP Trunking

UC observability & monitoring

Splunk logging

CDR management

Incident management & vendor escal.

Tools

Splunk

IPC Connexus

Job description

Miratech in the United States is seeking a Senior UC Engineer to join the Global Unified Communications Engineering team, supporting Cisco Webex Calling, Webex Contact Center, and related UC services across the Americas.

The successful candidate will lead incident management, vendor escalation with Cisco and telecom carriers, monitor platform health with Splunk, and collaborate with business units to meet changing UC requirements and compliance needs.