Remote UC Architect - Webex DI & Enterprise Collaboration

CHS Corporate; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

CHS Corporate is seeking a Technology Engineer, Principal - Unified Communications to own the architecture and long-term strategy of the enterprise UC environment based on Cisco Webex Dedicated Instance. You will partner with network, security, cloud, and business teams to ensure scalable, secure UC across a global organization.

The role emphasizes hands-on design, standards setting, and leadership in UC technologies, including CUCM, Unity Connection, IM&P, and Expressway, with strong impact on

Qualifications

• 8–12+ years in Unified Communications, Collaboration, or Voice Engineering.
• Deep hands-on experience with Cisco Webex Dedicated Instance and core UC components.
• Strong understanding of SIP, VoIP, PSTN connectivity, dial plans, and call flows.
• Proven experience designing and supporting large-scale enterprise UC environments.
• Advanced troubleshooting across signaling, media, network, and endpoint layers.
• Strong understanding of QoS, routing, and firewalls as they relate to UC.

Responsibilities

• Serve as the primary technical authority for the UC platform built on Cisco Webex Dedicated Instance.
• Define and maintain UC architecture standards, reference designs, and best practices.
• Lead design of complex UC solutions including Call Control, Unity, IM&P, Expressway, and hybrid/cloud connectivity.
• Evaluate Cisco roadmaps and Webex DI releases; provide strategic recommendations and adoption plans.
• Own enterprise UC technical standards and approve deviations from baselines.
• Design, build, and operate highly available, secure, and scalable UC environments.
• Lead advanced troubleshooting and root-cause analysis for complex voice, video, and signaling issues.
• Establish operational standards for monitoring, capacity planning, and performance.
• Drive platform stability through lifecycle management, upgrades, and governance.
• Serve as escalation authority for cross-domain UC incidents.

Skills

UC architecture

Cisco Webex DI

SIP

VoIP

Call control & routing

Networking concepts (QoS, firewall)

Expressway & Unity/IM&P

SBCs (Cisco CUBE)

Automation/APIs/scripting

Technical leadership

Tools

CUCM

Webex DI

Unity Connection

Expressway

SBCs/CUBE

Job description

CHS Corporate is seeking a Technology Engineer, Principal - Unified Communications to own the architecture and long-term strategy of the enterprise UC environment based on Cisco Webex Dedicated Instance. You will partner with network, security, cloud, and business teams to ensure scalable, secure UC across a global organization.

The role emphasizes hands-on design, standards setting, and leadership in UC technologies, including CUCM, Unity Connection, IM&P, and Expressway, with strong impact on