Senior UCaaS Solutions Architect (AI & Enterprise)

Zoom; Topeka (KS); Hybrid; USD 146,000 - 319,000; Full time

Job summary

Zoom is seeking a seasoned Solutions Engineer to lead technical advocacy for enterprise customers in the United States. You will partner with Strategic Accounts to design multi-product, AI-enhanced collaboration solutions across Meetings, Phone, Contact Center, Rooms, and more.

The role emphasizes broad UCaaS expertise, customer-first mindset, and the ability to translate complex requirements into actionable product recommendations.

Qualifications

• 5+ years of solutions engineering for enterprise customers.
• Broad UCaaS knowledge across SaaS, cloud voice, contact center, video.
• Hands-on with API integrations, networking, security, and cloud infra.
• Strong AI interest with real-use cases.
• Executive-level communication and stakeholder management.

Responsibilities

• Partner closely with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform — including Meetings, Phone, Contact Center, Rooms, and AI-powered solutions.
• Lead technical discovery, solution design, custom demos, and proofs of concept (POCs) tailored to address complex enterprise collaboration challenges.
• Serve as the primary technical advocate for our clients, translating customer requirements into product recommendations and driving feature requests internally with Product and Engineering.
• Articulate Zoom's architectural advantages, enterprise AI use cases, and broader vision to decision-makers ranging from technical practitioners to executive leadership.
• Gather market intelligence and competitive insights from field engagements to help refine sales strategies and inform internal roadmaps.
• Collaborate cross-functionally with AEs, product managers, and specialists to manage RFPs/RFQs, remove technical blockers, and accelerate deal cycles.

Skills

Solutions engineering

UCaaS stack

Enterprise pre-sales

API integrations

Networking

Security best practices

Cloud platforms

AI use cases

Executive presence

Tools

AWS

Azure

GCP

Job description

Zoom is seeking a seasoned Solutions Engineer to lead technical advocacy for enterprise customers in the United States. You will partner with Strategic Accounts to design multi-product, AI-enhanced collaboration solutions across Meetings, Phone, Contact Center, Rooms, and more.

The role emphasizes broad UCaaS expertise, customer-first mindset, and the ability to translate complex requirements into actionable product recommendations.