Senior Training & Programs Lead

CGS Federal; Rockville (MD); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS Federal seeks a Program Manager/Training Lead to design, develop, and deliver training for government programs. The role supports internal and external audiences and collaborates with VCF Transformation teams to finalize training plans and roll out end-to-end claim lifecycle training.

You will create user-friendly materials, graphics, and communications, while coordinating schedules and ensuring timely delivery across multiple workstreams.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles.
• Provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences.
• Submit for approval by VCF all communications and training materials and track the materials through the approval process.

Skills

Training design

Leadership

Project coordination

Multi-task management

Public Trust clearance

US citizenship

Client training development

Communication

Team collaboration

Attention to detail

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal seeks a Program Manager/Training Lead to design, develop, and deliver training for government programs. The role supports internal and external audiences and collaborates with VCF Transformation teams to finalize training plans and roll out end-to-end claim lifecycle training.

You will create user-friendly materials, graphics, and communications, while coordinating schedules and ensuring timely delivery across multiple workstreams.