Training Program Lead, Transformation Initiatives

CGS Federal; Miami (FL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS is seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client, both internal and external audiences. The role spans end-to-end training lifecycle, with instructor-led, in-person, and virtual delivery to VCF staff, management of multiple workstreams, and collaboration with subject matter experts.

The ideal candidate will have 5+ years of training development experience, strong leadership, and experience with Salesforce and Adobe Captivate, with

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team and coordinate with leadership.
• Ability to manage multiple concurrent training workstreams with quality, on-time deliverables.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the plan.
• Co-deliver substantive training for VCF staff on end-to-end claims lifecycle processes.
• Create user-friendly graphics and media for guides, website, and communications.
• Support staff to ease the transition and rollout of transformed processes.
• Design and develop myVCF system training using materials from the System Integrator.
• Develop comms materials (PowerPoints, handouts) for internal/external audiences.
• Submit communications/training materials for approval and track progress.

Skills

Training design & development

Program management

Leadership

Stakeholder coordination

Salesforce

Adobe Captivate

Public Trust clearance

US citizenship

Education

Bachelor’s degree

Tools

Salesforce

Adobe Captivate

PowerPoint

Job description

CGS is seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client, both internal and external audiences. The role spans end-to-end training lifecycle, with instructor-led, in-person, and virtual delivery to VCF staff, management of multiple workstreams, and collaboration with subject matter experts.

The ideal candidate will have 5+ years of training development experience, strong leadership, and experience with Salesforce and Adobe Captivate, with