Program Manager & Transformation Training Lead

CGS Federal; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Paid Time Off and Holidays

Job summary

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role guides the creation of curricula, materials, and instructor-led delivery for internal and external audiences, with a focus on end-to-end claims lifecycle processes.

The candidate will collaborate with the transformation readiness and system integrator teams, producing consumer-facing guides and focused communications while supporting a successful rollout and ongoing

Qualifications

• Design and develop training approach, curriculum, and materials.
• 5+ years of experience developing training for clients.
• Strong leadership to manage the training team and coordinate with the VCF Transformation Readiness Team.
• Ability to manage multiple concurrent training workstreams with quality, on-time deliverables.
• Experience with Salesforce preferred.
• Experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with transformation readiness to finalize.
• Design, develop, and deliver substantive and role-based training per the VCF Transformation Training Plan.
• Co-deliver VCF substantive training for end-to-end claims lifecycle processes.
• Create user-friendly graphics and media for How-To Guides, website content, and communications for public, law firms, and VCF staff.
• Support staff through transition and rollout; coordinate training schedule with VCF Transformation Readiness Team.
• Develop myVCF system training using materials from the System Integrator.
• Design and develop internal/external communications materials, including PowerPoints and handouts.
• Submit communications and training materials for approval and track progress.

Skills

Training design

Project leadership

Cross-functional collaboration

Schedule management

Public Trust clearance

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role guides the creation of curricula, materials, and instructor-led delivery for internal and external audiences, with a focus on end-to-end claims lifecycle processes.

The candidate will collaborate with the transformation readiness and system integrator teams, producing consumer-facing guides and focused communications while supporting a successful rollout and ongoing