Program Manager & Training Lead for Transformation

CGS Federal; United States; On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account (Health, Dep

Commuter

Paid Time Off

Job summary

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver comprehensive training for a government client. You will work with the VCF Transformation team to create curriculum, instruction materials, and instructor-led sessions, both in person and virtually.

You will lead the training program, collaborate with subject-matter experts, and ensure on-time delivery while supporting staff through the rollout of new processes and tools.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e‑learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team and coordinate with VCF leadership.
• Experience with Salesforce and Adobe Captivate for training development.

Responsibilities

• Design, develop, and deliver substantive, role-based training as defined in the plan.
• Create user-friendly graphics and communications for How-To Guides and other materials.
• Support rollout of transformed claim review processes with the VCF Transformation Readiness Team.
• Coordinate training schedules and ensure timely, high-quality deliverables.

Skills

Training design

Leadership

Project management

Salesforce

Adobe Captivate

Public Trust clearance

US citizenship

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver comprehensive training for a government client. You will work with the VCF Transformation team to create curriculum, instruction materials, and instructor-led sessions, both in person and virtually.

You will lead the training program, collaborate with subject-matter experts, and ensure on-time delivery while supporting staff through the rollout of new processes and tools.