Program Manager & Training Lead — Government Transformation

CGS Federal; City of Albany (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and holidays

Job summary

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. The role sits in the Project Management department and focuses on end-to-end claims lifecycle training, curriculum creation, and materials review.

You will lead a team, coordinate training schedules with the Transformation Readiness Team, and work with subject matter experts to deliver instructor-led and virtual sessions to VCF staff.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e‑learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training workstreams, ensuring quality, on‑time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above.
• Design, develop, and co‑deliver VCF Substantive training for VCF staff on end‑to‑end claims lifecycle processes.
• Design and create user‑friendly, professional quality graphics and communication media for How‑To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF.
• Submit for approval by VCF all communications and training materials and track the materials through the approval process.

Skills

Training design

Curriculum development

Leadership

Project management

Stakeholder communication

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for internal and external audiences for a government client. The role sits in the Project Management department and focuses on end-to-end claims lifecycle training, curriculum creation, and materials review.

You will lead a team, coordinate training schedules with the Transformation Readiness Team, and work with subject matter experts to deliver instructor-led and virtual sessions to VCF staff.