Program Manager & Training Lead — Transformation

CGS Federal

Philadelphia (Philadelphia County)

On-site

USD 110,000 - 165,000

Full time

6 days ago

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Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS Federal is seeking a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role blends project management with instructional design to support internal staff and external stakeholders.

Responsibilities include creating curricula, instructor-led and virtual training, and coordinating with the VCF team to rollout transformed processes. Candidates should have 5+ years of training leadership and a US citizenship with ability to obtain a Public Trust

Qualifications

Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
Minimum of 5 years’ experience developing training for clients
Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
Bachelor’s degree in a relevant field required
Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes
Experience with Salesforce preferred
Must have experience using Adobe Captivate for training development
Ability to obtain a Public Trust clearance.
Must be a United States citizen.

Responsibilities

Review draft Training Plans and collaborate with the transformation readiness team to finalize.
Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above.
Design, develop, and co‑deliver VCF Substantive training for VCF staff on end‑to‑end claims lifecycle processes.
Design and create user‑friendly, professional quality graphics and communication media for How‑To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes.
In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes.
Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF.
Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made.