Program & Training Lead, Transformation Initiatives

CGS Federal

Charlotte (NC)

On-site

USD 90,000 - 130,000

Full time

6 days ago

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Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

CGS seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client. You will work across the transformation and readiness teams to create curriculum, instructor-led and virtual training, and substantiating materials for staff on the end-to-end claims process.

You will develop communications and visuals for public and internal audiences and coordinate rollout with the VCF team.

Qualifications

Design and develop training curricula and materials (manuals, tutorials, e-learning)
5+ years’ experience creating training for clients
Strong leadership to manage training team and coordinate with VCF leadership
Ability to manage multiple concurrent training workstreams
Bachelor’s degree required
7+ years’ experience leading training and communications teams
Experience with Salesforce preferred
Adobe Captivate experience required
Ability to obtain Public Trust clearance
Must be a United States citizen.

Responsibilities

Design, develop, and deliver substantive, role-based training for internal/external audiences.
Collaborate with transformation readiness team to finalize Training Plans.
Create training for end-to-end claims lifecycle processes with SME input.
Develop user-friendly graphics and media for guides and communications.
Support rollout and transition with VCF team to ensure a successful implementation.
Develop myVCF system training using materials from System Integrator.
Prepare internal/external communications, PowerPoints, handouts, and focus group plans.
Submit all training materials for approval and track through approval process.