Senior Training Programs Lead

CGS Federal (Contact Government Services); Arlington (WA); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

CGS Federal (Contact Government Services) in Arlington, VA seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client, including end-to-end curriculum and materials for in-person and virtual delivery. The role requires leading the training team, coordinating with the VCF Transformation Readiness Team, and delivering high-quality training across multiple subjects while ensuring a successful rollout and stakeholder alignment.

U.S.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules
• Minimum of 5 years’ experience developing training for clients
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Ability to obtain a Public Trust clearance
• Must be a United States citizen.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles
• Provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences
• Submit for approval by VCF all communications and training materials and track the materials through the approval process

Skills

Training design

Curriculum development

Leadership

Project management

Multistream coordination

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal (Contact Government Services) in Arlington, VA seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client, including end-to-end curriculum and materials for in-person and virtual delivery. The role requires leading the training team, coordinating with the VCF Transformation Readiness Team, and delivering high-quality training across multiple subjects while ensuring a successful rollout and stakeholder alignment.

U.S.