Senior Third-Party Collections Specialist | Remote

Mrs BPO, Llc; Cropwell (NJ); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Retirement plan

Paid time off

Holidays

Job summary

MRS BPO in the United States is seeking a Senior Third Party Collections Specialist to manage a portfolio of accounts using data insights, analytics, and multichannel outreach. The role emphasizes high autonomy, strong regulatory compliance, and the ability to drive recovery outcomes with AI-assisted workflows, CRM tools, and predictive analytics.

A remote-friendly, 40-hour work week is available in a modern, tech-enabled environment with opportunities to mentor peers and influence client

Qualifications

• 5+ years of collections experience across first, third party, healthcare, etc.
• Proven success managing complex accounts with minimal supervision.
• Strong analytical skills and comfort with digital tools and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Demonstrated ability to mentor peers or support team performance improvements.

Responsibilities

• Portfolio Management — Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation — Resolve complex cases with sophisticated strategies to reduce escalations.
• Omnichannel Knowledge — Communicate across voice and digital channels in collections.
• Tech-Enabled Problem Solving — Use AI assistants, CRM tools, predictive analytics, and automated workflows to improve efficiency and outcomes.
• Compliance Mastery — Interpret and apply complex regulatory requirements confidently; serve as a resource for peers.
• Data Interpretation — Analyze performance dashboards, identify trends, and adjust strategies to improve recovery rates.
• Continuous Improvement — Provide feedback on scripts, workflows, and digital tools; support pilots and new client onboarding.
• Customer Experience Leadership — Deliver trust-building interactions that balance empathy, compliance, and business outcomes.

Skills

Collections experience

Analytical skills

CRM systems

AI-enabled workflows

Regulatory compliance

Mentoring/leadership

Tools

CRM software

AI-assisted workflows

Predictive analytics

Job description

MRS BPO in the United States is seeking a Senior Third Party Collections Specialist to manage a portfolio of accounts using data insights, analytics, and multichannel outreach. The role emphasizes high autonomy, strong regulatory compliance, and the ability to drive recovery outcomes with AI-assisted workflows, CRM tools, and predictive analytics.

A remote-friendly, 40-hour work week is available in a modern, tech-enabled environment with opportunities to mentor peers and influence client