Strategic Third-Party Collections Specialist

Mrs BPO, Llc; Marlton, Northern (NJ, KY); Hybrid; USD 28,000 - 41,000; Full time

Job summary

Mrs BPO, Llc in Marlton, NJ seeks a Third Party Collections Agent to resolve delinquent accounts through trusted calling, compliant processes, and careful documentation. The role requires 3–5 years of collections experience, the ability to follow defined workflows, and strong communication to negotiate payment arrangements while maintaining customer care and quality standards.

You will navigate multiple systems, adhere to regulatory requirements, and manage daily tasks with attention to detail

Qualifications

• 3–5 years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems.
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalation issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Account Resolution

Workflow Execution

Digital Tool Use

Compliance Adherence

Time Management

Quality & Performance

Customer Experience

Job description

Mrs BPO, Llc in Marlton, NJ seeks a Third Party Collections Agent to resolve delinquent accounts through trusted calling, compliant processes, and careful documentation. The role requires 3–5 years of collections experience, the ability to follow defined workflows, and strong communication to negotiate payment arrangements while maintaining customer care and quality standards.

You will navigate multiple systems, adhere to regulatory requirements, and manage daily tasks with attention to detail