End-to-End Third-Party Collections Specialist

MRS BPO, LLC; Cherry Hill Township (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

MRS BPO, LLC in Marlton, New Jersey is seeking a Collections Agent with 3–5 years of 3rd‑party collections experience to resolve delinquent and charged‑off accounts. You will follow defined processes, navigate multiple systems, and maintain consistent compliance while building autonomy in daily workflow.

Responsibilities include contacting consumers to negotiate payment arrangements, following scripts and prompts, documenting notes, and upholding a professional, empathetic customer experience as

Qualifications

• 3–5 years of third-party collections experience.
• Ability to follow structured workflows and multitask across systems.
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; escalate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Communication

Negotiation

Compliance

Education

3–5 years of third-party collections experience

Job description

MRS BPO, LLC in Marlton, New Jersey is seeking a Collections Agent with 3–5 years of 3rd‑party collections experience to resolve delinquent and charged‑off accounts. You will follow defined processes, navigate multiple systems, and maintain consistent compliance while building autonomy in daily workflow.

Responsibilities include contacting consumers to negotiate payment arrangements, following scripts and prompts, documenting notes, and upholding a professional, empathetic customer experience as