Experienced Third-Party Collections Specialist

MRS BPO; Cherry Hill Township (NJ); On-site; USD 28,000 - 41,000; Full time

Job summary

MRS BPO in Marlton, New Jersey, is seeking a Third Party Collections Agent to resolve delinquent accounts through phone conversations and structured workflows with rigorous adherence to policies. The role demands 3–5 years of collections experience and the ability to navigate multiple systems while staying compliant.

Applicants will contact consumers to negotiate payments, follow call flows, update notes in the CRM, and uphold regulatory requirements while delivering professional customer

Qualifications

• At least 3/5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems;
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; elevate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Collections experience

Compliance knowledge

Communication skills

Multitasking

Customer service

Tools

CRM systems

Automation tools

Job description

MRS BPO in Marlton, New Jersey, is seeking a Third Party Collections Agent to resolve delinquent accounts through phone conversations and structured workflows with rigorous adherence to policies. The role demands 3–5 years of collections experience and the ability to navigate multiple systems while staying compliant.

Applicants will contact consumers to negotiate payments, follow call flows, update notes in the CRM, and uphold regulatory requirements while delivering professional customer