AI-Driven Third-Party Collections Specialist

MRS BPO, LLC; Evesham Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Retirement plan

Paid time off

Holidays

Job summary

MRS BPO, LLC is seeking a Collections Specialist who operates with high autonomy, managing a portfolio of accounts using advanced digital tools, analytics, and multichannel outreach.

The ideal candidate will apply sophisticated negotiation strategies, ensure federal and state compliance, analyze performance data, and mentor peers while driving recovery outcomes with empathy.

This role offers competitive benefits and opportunities to contribute to process improvements and client onboarding.

Qualifications

• 5+ years of collections experience in various sectors.
• Strong analytical skills with comfort using digital tools and data.
• Experience with CRM systems and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Ability to mentor peers and support team performance improvements.

Responsibilities

• Portfolio Management— Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation— Apply sophisticated negotiation strategies to resolve complex cases and reduce escalations.
• Omnichannel Knowledge— Communicate seamlessly across voice and digital channels.
• Tech-Enabled Problem Solving— Use AI assistants, CRM tools, and analytics to improve efficiency.
• Compliance Mastery— Interpret complex regulatory requirements and ensure adherence.
• Data Interpretation— Analyze performance dashboards, identify trends, and adjust strategies.
• Continuous Improvement— Provide feedback on scripts and workflows; support pilots and onboarding.
• Customer Experience Leadership— Deliver trust-building interactions balancing empathy and business outcomes.

Skills

Collections experience

Analytical skills

CRM systems

AI-assisted workflows

Regulatory compliance

Tools

CRM software

Predictive analytics tools

Job description

MRS BPO, LLC is seeking a Collections Specialist who operates with high autonomy, managing a portfolio of accounts using advanced digital tools, analytics, and multichannel outreach.

The ideal candidate will apply sophisticated negotiation strategies, ensure federal and state compliance, analyze performance data, and mentor peers while driving recovery outcomes with empathy.

This role offers competitive benefits and opportunities to contribute to process improvements and client onboarding.