Third Party Collections Specialist

MRS BPO, LLC; Evesham Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Retirement plan

Paid time off

Holidays

Job summary

MRS BPO, LLC is seeking a Collections Specialist who operates with high autonomy, managing a portfolio of accounts using advanced digital tools, analytics, and multichannel outreach.

The ideal candidate will apply sophisticated negotiation strategies, ensure federal and state compliance, analyze performance data, and mentor peers while driving recovery outcomes with empathy.

This role offers competitive benefits and opportunities to contribute to process improvements and client onboarding.

Qualifications

• 5+ years of collections experience in various sectors.
• Strong analytical skills with comfort using digital tools and data.
• Experience with CRM systems and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Ability to mentor peers and support team performance improvements.

Responsibilities

• Portfolio Management— Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation— Apply sophisticated negotiation strategies to resolve complex cases and reduce escalations.
• Omnichannel Knowledge— Communicate seamlessly across voice and digital channels.
• Tech-Enabled Problem Solving— Use AI assistants, CRM tools, and analytics to improve efficiency.
• Compliance Mastery— Interpret complex regulatory requirements and ensure adherence.
• Data Interpretation— Analyze performance dashboards, identify trends, and adjust strategies.
• Continuous Improvement— Provide feedback on scripts and workflows; support pilots and onboarding.
• Customer Experience Leadership— Deliver trust-building interactions balancing empathy and business outcomes.

Skills

Collections experience

Analytical skills

CRM systems

AI-assisted workflows

Regulatory compliance

Tools

CRM software

Predictive analytics tools

Job description

TheCollections Specialistis a high-autonomy, tech-enabled professional who manages a portfolio of accounts using advanced digital tools, analytics, and multichannel communication. This role requires strong judgement, compliance mastery, and the ability to drive recovery outcomes with minimal supervision.

Key Responsibilities

• Portfolio Management— Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation— Apply sophisticated negotiation strategies to resolve complex cases and reduce escalations.
• Omnichannel Knowledge— Communicate seamlessly across voice. Clearly understands the impact of digital channels in the collections environment.
• Tech-Enabled Problem Solving— Use AI assistants, CRM tools, predictive analytics, and automated workflows to improve efficiency and outcomes.
• Compliance Mastery— Interpret and apply complex regulatory requirements confidently; serve as a resource for peers.
• Data Interpretation— Analyze performance dashboards, identify trends, and adjust strategies to improve recovery rates.
• Continuous Improvement— Provide feedback on scripts, workflows, and digital tools; support pilots and new client on-boarding.
• Customer Experience Leadership— Deliver trust-building interactions that balance empathy, compliance, and business outcomes.

Qualifications

• 5+ years of collections experience in first, third party, healthcare, etc.
• Proven success managing complex accounts with minimal supervision.
• Strong analytical skills and comfort with digital tools, CRM systems, and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Demonstrated ability to mentor peers or support team-level performance improvements.

Success Profile

• High autonomy and accountability
• Expert-level compliance judgement
• Strong adaptability and continuous learning mindset.

We offer competitive benefits: health insurance, vision, dental, retirement planpaid time off and holidays.