Third Party Collections Specialist

Mrs BPO, Llc; Cropwell (NJ); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

Retirement plan

Paid time off

Holidays

Job summary

MRS BPO in the United States is seeking a Senior Third Party Collections Specialist to manage a portfolio of accounts using data insights, analytics, and multichannel outreach. The role emphasizes high autonomy, strong regulatory compliance, and the ability to drive recovery outcomes with AI-assisted workflows, CRM tools, and predictive analytics.

A remote-friendly, 40-hour work week is available in a modern, tech-enabled environment with opportunities to mentor peers and influence client

Qualifications

• 5+ years of collections experience across first, third party, healthcare, etc.
• Proven success managing complex accounts with minimal supervision.
• Strong analytical skills and comfort with digital tools and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Demonstrated ability to mentor peers or support team performance improvements.

Responsibilities

• Portfolio Management — Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation — Resolve complex cases with sophisticated strategies to reduce escalations.
• Omnichannel Knowledge — Communicate across voice and digital channels in collections.
• Tech-Enabled Problem Solving — Use AI assistants, CRM tools, predictive analytics, and automated workflows to improve efficiency and outcomes.
• Compliance Mastery — Interpret and apply complex regulatory requirements confidently; serve as a resource for peers.
• Data Interpretation — Analyze performance dashboards, identify trends, and adjust strategies to improve recovery rates.
• Continuous Improvement — Provide feedback on scripts, workflows, and digital tools; support pilots and new client onboarding.
• Customer Experience Leadership — Deliver trust-building interactions that balance empathy, compliance, and business outcomes.

Skills

Collections experience

Analytical skills

CRM systems

AI-enabled workflows

Regulatory compliance

Mentoring/leadership

Tools

CRM software

AI-assisted workflows

Predictive analytics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Third Party Collections Specialist

40 HR Work Week Remote, Evesham, NJ, US

Salary Range: $20.00 To $30.00 Hourly

Collections Specialist (Senior Level)

Role Summary

The Collections Specialist is a high-autonomy, tech-enabled professional who manages a portfolio of accounts using advanced digital tools, analytics, and multichannel communication. This role requires strong judgement, compliance mastery, and the ability to drive recovery outcomes with minimal supervision.

Key Responsibilities

• Portfolio Management — Manage assigned accounts proactively, using data insights to prioritize outreach and maximize recovery.
• Advanced Negotiation — Apply sophisticated negotiation strategies to resolve complex cases and reduce escalations.
• Omnichannel Knowledge — Communicate seamlessly across voice. Clearly understands the impact of digital channels in the collections environment.
• Tech-Enabled Problem Solving — Use AI assistants, CRM tools, predictive analytics, and automated workflows to improve efficiency and outcomes.
• Compliance Mastery — Interpret and apply complex regulatory requirements confidently; serve as a resource for peers.
• Data Interpretation — Analyze performance dashboards, identify trends, and adjust strategies to improve recovery rates.
• Continuous Improvement — Provide feedback on scripts, workflows, and digital tools; support pilots and new client on-boarding.
• Customer Experience Leadership — Deliver trust-building interactions that balance empathy, compliance, and business outcomes.

Qualifications

• 5+ years of collections experience in first, third party, healthcare, etc.
• Proven success managing complex accounts with minimal supervision.
• Strong analytical skills and comfort with digital tools, CRM systems, and AI-supported workflows.
• Deep understanding of federal and state compliance requirements.
• Demonstrated ability to mentor peers or support team-level performance improvements.

Success Profile

• High autonomy and accountability
• Expert-level compliance judgement
• Strong adaptability and continuous learning mindset.

We offer competitive benefits: health insurance, vision, dental, retirement planpaid time off and holidays.