Senior Teller & Team Coach—Drive Client Wellness

Monmouth University; Rockland (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Rockland, Maine is seeking a Lead Teller to act as a trusted advisor and branch resource. You will manage teller operations, coach staff, and resolve client servicing issues while guiding customers toward bankers for deeper financial wellness conversations.

The role emphasizes client experience, teamwork, and branch compliance with policies, security controls, and audits. Weekend work is possible per management needs.

Qualifications

• 3+ years Demonstrated superior client relationship skills.
• 3+ years Experienced in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture in the branch.
• Coaches tellers to ensure accurate teller functions.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for financial wellness discussions.
• Assist clients in achieving financial goals using wellness tools.
• Manage teller line scheduling and coaching.
• Ensure compliance with security and regulatory procedures.

Skills

Client relationship skills

Cash handling

Leadership

Organizational skills

Multi-tasking

Education

High School Diploma, GED, or equivalent

Job description

KeyBank in Rockland, Maine is seeking a Lead Teller to act as a trusted advisor and branch resource. You will manage teller operations, coach staff, and resolve client servicing issues while guiding customers toward bankers for deeper financial wellness conversations.

The role emphasizes client experience, teamwork, and branch compliance with policies, security controls, and audits. Weekend work is possible per management needs.