Teller Leader & Customer Experience Coach

Rockland Trust; Salem (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401K Plan

Long Term Disability

Life Insurance

Tuition Assistance

Wellness Program

Job summary

Rockland Trust is hiring a Teller Specialist to lead the teller line, coach team members, and help achieve branch sales goals. You will ensure accurate cash handling, and provide outstanding customer service while maintaining regulatory compliance.

The role emphasizes leadership, teamwork, and a customer-first approach, with opportunities to contribute to a positive workplace culture and career growth within a respected community bank.

Qualifications

• Strong verbal and written communication skills.
• Sales-oriented personality with a positive approach to interactions with customers and team members.
• Excellent organization, interpersonal, and communication skills.

Responsibilities

• Oversee day-to-day operation of the teller line with compliance.
• Lead, coach, and develop the teller team in sales activities and service quality.
• Train and onboard new tellers and evaluate performance objectively.
• Balance daily cash, manage vault, and support branch goals.

Skills

Communication

Sales Skills

Teamwork

Professional appearance

Customer service

Education

High school diploma or equivalent

Job description

Rockland Trust is hiring a Teller Specialist to lead the teller line, coach team members, and help achieve branch sales goals. You will ensure accurate cash handling, and provide outstanding customer service while maintaining regulatory compliance.

The role emphasizes leadership, teamwork, and a customer-first approach, with opportunities to contribute to a positive workplace culture and career growth within a respected community bank.