Lead Teller & Client Experience Coach

KeyBank; South Portland (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in South Portland, ME is seeking a Lead Teller to act as a trusted advisor in delivering distinctive service and resolving complex client needs in-branch. You will identify financial needs, guide clients to bankers, and support branch operations.

The role includes coaching tellers, managing scheduling, ensuring regulatory compliance, and contributing to a positive client experience while helping clients achieve their financial goals.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years cash handling experience.
• Proficient with Windows-based PCs.
• Notary license (preferred)

Responsibilities

• Provide exceptional client service and resolve client issues in branch.
• Coach tellers and manage teller line operations.
• Identify financial wellness opportunities and refer to bankers.
• Schedule tellers and ensure compliance with policies.
• Support branch manager with onboarding and training.

Skills

Client relationship skills

Sales and service skills

Time management

Integrity

Strong communication

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyBank in South Portland, ME is seeking a Lead Teller to act as a trusted advisor in delivering distinctive service and resolving complex client needs in-branch. You will identify financial needs, guide clients to bankers, and support branch operations.

The role includes coaching tellers, managing scheduling, ensuring regulatory compliance, and contributing to a positive client experience while helping clients achieve their financial goals.