Lead Teller & Branch Coach

Monmouth University; Portland (ME); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Portland, ME is seeking a Lead Teller who serves as a trusted advisor in branch operations, resolving client servicing issues and guiding tellers toward exceptional service while ensuring regulatory compliance.

The role includes overseeing teller scheduling, coaching staff, identifying financial wellness opportunities, and transitioning clients to bankers for deeper planning, with ongoing product knowledge and adherence to branch policies.

Qualifications

• High School Diploma, GED, or equivalent business experience (required)
• 3+ years Demonstrated superior client relationship skills (required)
• 3+ years Experienced in cash handling (required)
• Demonstrated ability to lead, motivate, and foster teamwork (required)
• Notary License (preferred)

Responsibilities

• Provide outstanding client service and maintain a strong client-experience culture.
• Assume responsibility for teller functions and coach others in branch operations.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for financial wellness conversations.
• Coach tellers to enhance client experience and branch operations.
• Manage teller scheduling and provide guidance on branch procedures.
• Maintain knowledge of product guides, fees, and policies.
• Support onboarding and training of new Tellers.
• Work on Saturdays as directed by management.
• Adhere to all policies and code of conduct.

Skills

Cash handling

Customer service

Branch operations

Coaching staff

Education

High School Diploma

Job description

KeyBank in Portland, ME is seeking a Lead Teller who serves as a trusted advisor in branch operations, resolving client servicing issues and guiding tellers toward exceptional service while ensuring regulatory compliance.

The role includes overseeing teller scheduling, coaching staff, identifying financial wellness opportunities, and transitioning clients to bankers for deeper planning, with ongoing product knowledge and adherence to branch policies.