Teller Lead: Coaching Sales & Service

Rockland Trust; Hingham (MA); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

401K retirement plan

Tuition Assistance

Resumo da oferta

Rockland Trust, a Massachusetts-based bank, is seeking a Teller Specialist to lead the teller line, coach staff, and drive customer-focused sales initiatives. The role emphasizes accurate transaction handling, cash management, and collaboration with branch leadership.

You’ll promote self-service channels and uphold security and regulatory standards while contributing to a positive, inclusive work environment and delivering excellent client experiences.

Qualificações

• High school diploma or equivalent.
• Strong verbal and written communication skills required.
• Sales-oriented mindset with a positive customer service approach.
• Excellent organizational and interpersonal skills; able to work in a team.
• Professional appearance and ability to stand for long periods.

Responsabilidades

• Oversee day-to-day teller line operations with the Branch Manager.
• Provide leadership, coaching, and process improvements for tellers.
• Identify sales opportunities and refer customers to appropriate platforms.
• Train and onboard new tellers and evaluate performance.
• Maintain a positive work environment and strong working relationships with bank staff.
• Handle routine transactions accurately and efficiently; balance cash and vault.
• Support onboarding of new customers and outreach to existing clients.
• Demonstrate self-service channels to customers (ATM, Online, Mobile).
• Comply with security, policy, and regulatory requirements.

Conhecimentos

Communication skills

Sales mindset

Organization & teamwork

Professional appearance

Stamina/standing

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Rockland Trust, a Massachusetts-based bank, is seeking a Teller Specialist to lead the teller line, coach staff, and drive customer-focused sales initiatives. The role emphasizes accurate transaction handling, cash management, and collaboration with branch leadership.

You’ll promote self-service channels and uphold security and regulatory standards while contributing to a positive, inclusive work environment and delivering excellent client experiences.