Senior Teller & Team Coach

Fairygodboss

Aurora (CO)

On-site

USD 4,100 - 69,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller based in Aurora, CO, to coach and lead tellers in delivering a superior customer experience and driving opportunities to grow branch performance. You will mentor staff, manage daily operations, and support the Branch Manager in hires and performance reviews.

The role emphasizes customer-focused service, risk awareness, and effective use of technology to enhance transactions and financial solutions for clients. It is an in-office position with comprehensive benefits.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
Assists the Branch Manager in performance management and new hire selection processes.